Quality Assurance Center
Introduction
Background
After Cambodia became ASEAN member on April 30, 1999, The Minster of Education, Youth and Sport was invited to attend the 6th AUN-BOT Meeting in Brunei Darussalam in June 1999. Since then the Royal University of Phnom Penh has been listed as a member of the ASEAN University Network (AUN). Subsequently, the RUPP Quality Assurance Unit (RUPP-QAU) was opened at the recommendation of the Ministry of Education, Youth and Sport, with the endorsement of the RUPP Executive Board in 2002 (Ref: Letter of Nomination 1074/02RUPP). RUPP QAU manages a systematic, structured, and continuous program to ensure a high standard of teaching and research by the university academic departments and staff. It also works to ensure the gradual improvement of all quality standards within the University. In addition to coordinating all internal university quality assurance, the QAU also coordinates efforts at the RUPP to prepare for external accreditation. To accomplish its mission, QAU has established the Internal Quality Assurance Network (Ref: Letter of Invitation 965/2009RUPP) among the departments in order to ensure high standards of quality management in RUPP. A good functioning system of Internal Quality Assurance (IQA) is necessary to harmonize departmental efforts in implementing the standards set by the Accreditation Committee of Cambodia (ACC) and in preparing documents for submission to both internal and external accreditation agencies (AUN-QA).
Since its establishment, the Quality Assurance Unit has implemented practical and effective methods to measure and improve academic quality at RUPP. At the end of every academic year, QAU routinely carries out surveys about course content and delivery, providing feedback which helps target needs for change within the University. The SWOT analysis reports are disseminated to the University rector, vice-rectors and all department stakeholders within the institution.
Quality Assurance Office at Royall University of Phnom Penh has been supported with Capacity Building under SICA project. RUPP is the coordinator of the project “Strengthening quality assurance in Cambodian higher education” – SICA. Read about SICA Project News. at RUPP, or read more about SICA Project
Vision Statement
To be a reliable leading QA monitor in Quality Management System for national and regional by 2030.
Mission
The QAO works collaboratively with all faculties, departments, offices, and units of RUPP to:
- promote good practices in quality management with the RUPP stakeholders;
- act as RUPP’s internal academic monitoring, assessing, and managerial quality consultant;
- enhance the quality of educational programs and internal management of the University; and
- prepare RUPP for internal and external accreditations.
Objectives
RUPP-QAO has the following 5-goal.
- Goal 1:
To improve and enforce QA monitoring system regarding continuous quality improvement and general ideas for the quality management system.
- Goal 2:
To manage a Quality Assurance System that can exceed the National Standards of Higher Education.
- Goal 3:
To assist the RUPP stakeholders with self-evaluation on their initiatives for self-improvement and accreditation.
- Goal 4:
To ensure the best practices of Quality Assurance with the stakeholders.
- Goal 5:
To monitor the quality of teaching and learning meet the national and regional standards and achieve academic excellence.
Core Value
QAO espouses the high expectations of academic performance excellence, accountability, transparency, professionalism and sustainability, integrity, empowerment, and actions in fulfilling the motto of Creating a Culture of Quality.
QA Milestones
As a priority, the Ministry of Education, Youth and Sport (MoEYS) Vision 2030 is making a commitment to ensure that every citizen will be knowledgeable to drive economic growth, safeguard stability and security and promote well-being among all. Economic growth cannot be realized with the sufficient supply of effective and efficient manpower to fuel the economic activities which cannot be done by citizens without or with poor education.
2021: 65% PLOs Revised and Updated
2023: 3 BA Programs Assessed by AUN or Regional Agencies
2025: 100% PLOs +25% Program Assessed by External Professional Bodies
2030: Digitization/ Online Assessment (the right skill people)
2040: International Recognition and University ranking (QS)
2050: A high-income country: 45% PhD Staff at RUPP
Responsibilities
RUPP QAU has responsibilities including organizing and coordinating the following quality management tasks:
Preparing operational assessment schedules and reports to ensure maximal efficiency.
Designing and implementing evaluation or assessment systems to ensure that the findings are reliable and applicable.
Conducting course evaluations, tracer studies and facilitating self-assessments.
Collaborating with departments to strengthen and improve the quality of research, teaching and learning at RUPP.
Liaising with other groups, agencies, and organizations such as ACC and AUN-QA.
Taking care of findings and quality issues raised by students and teachers in operational assessments.
Monitoring and establishing procedures for office record keeping and ensuring the confidentiality and security of data.
Advising and consulting with the each department on matters related to quality assurance.
Analyzing, monitoring internal processes of assessments and evaluations.
Monitoring and maintaining office supplies inventory.
Reporting the SWOT analysis to the Academic Board and Rector.
Assessment Schedules
The QAO works collaboratively with all faculties, departments, offices, and units of RUPP to:
- promote good practices in quality management with the RUPP stakeholders;
- act as RUPP’s internal academic monitoring, assessing, and managerial quality consultant;
- enhance the quality of educational programs and internal management of the University; and
- prepare RUPP for internal and external accreditations.
Documents
Document
QA Manual and Instrument
Document
Curriculum Templates
Document
SICA Project News
1. Kick-off Meeting ‘Strengthening Quality Assurance in Cambodian Higher Education-SICA’ RUPP, 07-08 June, 2018
Day 1
- RUPP Vice-Rector delivered his welcoming address on the introduction of project in which he highlighted the purposes and importance of doing the SICA project.
- Mr Kean Tak gave his presentation on the overview of SICA Project
- Each partner (Royal University of Phnom Penh, Svay Rieng University, Chea Sim University of Kamchaymear, Mean Chey University, University of Battambang; University of Heng Samrin Thbong khmum; Mykolas Romeris University; The Lucian Blaga University of Sibiu) university presented on their introduction and experience in Quality Assurance Management at their institutions
- Mr Nizar, Agora Institute, explained the details of SICA Work-packages
Day 2
- The Lucian Blaga University of Sibiu presented national quality assurance system in Lithuania Higher education;
- Mykolas Romeris University presented their national quality assurance system in Romania;
- Mr. Nizar presented the administrative and financial management of SICA project;
- RUPP and all universities decided on their the management structure of the project
2. Setting up Quality Assurance Center
After the kick-off meeting, Quality Assurance Center of Royal University of Phnom Penh has been established on 10 July 2018, co-funded by Erasmus+ Programme via SICA “Strengthening Quality Assurance in Cambodian Higher Education” Project.
1. Structure
2. Office
3. Program Quality Management Consultative Workshop, RUPP, 11-15 February, 2019
Participants: QA Technicians, Deans, Vice-Deans, Heads, and Deputy Heads of Departments.
Agenda:
- Introduction to Project SICA
- Reviews of PLOs
- Process of Writing Programs’ SARs
- Understand RUPP Program Assessment Tools (11 Criteria)
- Forming Program SAR Writing Team
After the Benchmarking meeting from our partners in Europe; the Uppsala University and the Mykolas Romeris University, we present the experiences from our partners and also RUPP’s procedure. As also as required by Ministry of Education Youth and Sports to review and improve the quality of the programs in order to match with the requirements of the job markets, this workshop was done to maintain and improve quality of the programs at RUPP. All departments are required to review their PLOs so that their PLOs are aligned with Cambodia National Qualification Framework (CNQF) and current market needs.
Moreover, to prepare RUPP for the institutional accreditation, each program at RUPP needs to write program self-assessment report (SAR). Writing programs’ SARs requires a Program Assessment Tools. Luckily, RUPP has its own tools in which we adapted and based on the Guidelines for Program Assessment by AUN-QA since we have been one of AUN members since 2002. Accordingly, training our department representatives to understand the tools is rather important since through understanding the tools and writing programs’ SARs are kind of effective way that the departments can enhance the quality of their programs.
The discussion continued to seek the solutions to the problems that it is not easy to write the programs’ SARs. As such, we have come up the solution that forming a SAR writing team which should engage all important stakeholders such as heads and deputy heads of departments, lecturers, and IQA representatives is the only way to ease the writing process.
To sum up, this QA sharing workshop has resulted that forming the technical teams to deal with RUPP’s QA practice that are reviewing program learning outcomes and writing programs’ SARs. Hopefully, we will be able to figure out more solutions to cope with our recent difficulties.
Student Grievance
Student Grievance Form
Activities
1. RUPP Preparation for Self-Assessment, Diamond Hotel Kompot, 28-29 June,2019
28 June 2019
- In the morning, Mr. Chorvy VONG presents the Quality Assurance Assessment tool for the program level.
- In the afternoon, the participants are organized into group work under each faculty
29 June 2019
- Each working group has to present their discussion results
- Workshop organizing team wrap up the activities and suggest some solutions raised by the participants
- Participants have to evaluate the workshop content and activities through questionnaire.
2. Curriculum Review and Gap Analysis, LBN Hotel Kampong Charm,23-24 August 2019
- identify the components of CNQF
- articulate specifications for learning outcomes
- classify learning outcomes using Bloom’s taxonomy
- write (or evaluate) student learning outcomes for your programs
- analyze how student learning outcomes to be assessed.
23 August 2019
- In the morning, Mr. Chorvy VONG presents the participants on CNQF requirement and how to align the Course Learning Outcomes (CLOs) and Program Learning Outcomes (PLOs) with CNQF.
- In the afternoon, Dr. Chey Chan Oeurn presents the participants on the research and innovation of Scientific theme and impact of IR 4.0
- Each group works on the existing curricula and revises their learning outcomes.
24 August 2019
- Each working group has to present their new learning outcomes of the curriculum and the course syllabi.
- The other participants provide the feedback and question the alignment of CNQF.
- Workshop Team wraps up the activities and suggests some solutions raised by the participants.
- Participants are required to produce the course syllabi and be ready for the next academic year.
3. Enhancing of Teaching and Learning Strategies, LBN Hotel Kampong Charm, 6-7 September2019
6 September 2019
- In the morning, Mr. Chorvy VONG guides the participants on how develop and measure the Course Learning Outcomes (CLOs) and Program Learning Outcomes (PLOs).
- He presents the shift of education paradigm and influence of IR4.0 on education.
- In the afternoon, the participants are grouped under the areas of subjects they are teaching.
7 September 2019
- Each working group has to present their discussion results.
- The other groups have to provide the feedback and comments on the group work.
- Workshop Team wraps up the activities and suggests some solutions raised by the participants.
- Workshop Team wraps up the activities and suggests some solutions raised by the participants.
- At the end of the workshop, they have to evaluate the workshop content and activities through questionnaire.
4. PLOs Assessment, Diamond Hotel Kompot,16-17 December 2019
6 December 2019
- In the morning, Mr. Chorvy VONG presents the participants on formulation of Course Learning Outcomes (CLOs) and Program Learning Outcomes (PLOs) by applying Bloom Taxonomy.
- He presented the different level of program and institutional Assessment.
- In the afternoon, the participants are grouped to work on samples of existing course syllabi and a curriculum.
17 December 2019
- Each working group has to discuss the roles and responsibility of IQA-Network and IQA Council at the University.
- Each group has to present their findings on the previous day and other groups have to provide the feedback and solutions to the questions.
- Workshop Team wraps up the activities and suggests some activities for the following academic year.
- At home, participants have to their department to correct the CLOs and PLOs for the next academic year.
- The workshop ends with evaluation on the workshop content and activities through questionnaire. In short, the feedback will be used to improve the next capacity building workshop.
5. Development of 5-year QA Strategic Plan and Guideline for IQ Assessment, RUPP STEM Building, 6-7 March 2020
6 March 2020
- In the morning, Mr. Chorvy VONG presents RUPP-QA Strategic Plan and the assessment tool used by AUN-QA, Cambodia National standards.
- He compares the indicators of program assessment and institutional assessment.
- In the afternoon, Mr. Tep Neavea, ACC member, presents the key components of Cambodia National Standards.
7 March 2020
- Each university prepare their five-year strategic plans.
- Each university Team develop the indicators to support the standards.
- The Project Team wraps up the activities and suggests schedule to submit the final work.
- To follow up, the participants have to finalise their five-year QA strategic plans and the indicators of standards.
6. First Roundtable Consultation Workshop on Self-Assessment Report (SAR), RUPP STEM Building, 16-17 May 2020
16 May 2020
- In the morning, Mr. Chorvy VONG presents the key components of each standard.
- In the afternoon, the participants work on self-assessment report and discuss the areas for improvement.
17 May 2020
- Each working group presents the outcomes of assessment.
- The other participants challenge and propose the gaps of assessment.
- To follow up, the QAO has to polish and finalize the Self-Assessment Report (SAR) and to be ready for internal assessment.
7. Second Roundtable Consultation Workshop on Self-Assessment Report (SAR), RUPP STEM Building, 13-14 July 2020
13 July 2020
- In the morning, Mr. Chorvy VONG presents the key components of each standard.
- He guides participants on how to score and find the evidence of each indicator.
- In the afternoon, the participants work on self-assessment report and discuss the areas for improvement.
14 July 2020
- In the afternoon, the participants work on self-assessment report and discuss the areas for improvement.
- To follow up, the QAO has to consolidate all inputs and edit SAR before sending to the printing house.
- QAO presents the final report the IQA Council and submits it to ACC for accreditation.
8. Consultation Workshop on 10-Year Strategy Development for the university, LBN Hotel Kompong Charm, 7-9 September 2020
9. Consultation Workshop on the Development of a Guideline for IQA Manual, Mondial Hotel Kampot, 22-23 October 2020
23 October 2020
- In the morning, Mr. Chorvy VONG presents the needs of IQA guideline for internal quality management.
- The IQA Network people provide the challenges of carrying out their tasks.
- In the afternoon, the participants discuss and define the roles and responsibilities of each committee.
24 October 2020
- Each group discussion presents the outcomes of the work.
- QAO suggests the composition of the committee and the work flow.
- The Workshop Organizer Team wraps up the activities and consolidate the preliminary inputs.
- To follow up, the QAO has to final IQA Manual and submits to Rector for approval before putting into practice.